Shipping
WHEN WILL MY ORDER SHIP?
Orders typically ship within 3-5 business days after order placement.
SHIPPING COSTS
We calculate shipping cost based on the weight of package and distance from our fulfillment center in New Jersey.
We currently ship with UPS and USPS.
INTERNATIONAL SHIPPING
Currently we are only shipping to the U.S. but we hope to ship internationally in the near future.
LOST PACKAGES
Unfortunately, we cannot be responsible for lost or stolen packages where the item is has been registered as delivered.
If you experience your package going missing please contact us immediately and we will begin an investigation with the mail carrier to attempt to track down the package.
Before placing an order, please make sure your shipping address is correct and that your package will be delivered to an area you feel safe with the item being left. If you are concerned your package may be lost or stolen when shipped to your address, please contact us before placing your order and we can request a confirmation signature for delivery. Additional fees may apply.
Returns
RETURNS
At Wild Tide we are fully committed to our customer's satisfaction and want you to truly enjoy our products. If you are in any way dissatisfied with your purchase, please email us right away at hello@shopwildtide.co.
We accept returns on a case by case basis within 30 days of receipt of purchase for exchange or credit only. We reserve the right to decline the return request if there is not just cause. We regret that travel sizes, trial sizes, and promotional items may not be returned. We cannot process any returns without first being contacted.
DAMAGED ITEMS
If you receive a product from us that appears to be damaged or defective, contact us immediately at hello@shopwildtide.co. We will gladly exchange damaged orders reported within 72 hours of delivery. Please include photos of damaged product.
Returns
Return Cost
Don’t worry about sounding professional. Sound like you. There are over 1.5 billion websites out there, but your story is what’s going to separate this one from the rest. If you read the words back and don’t hear your own voice in your head, that’s a good sign you still have more work to do.
Be clear, be confident and don’t overthink it.
30 Days to Return
The beauty of your story is that it’s going to continue to evolve and your site can evolve with it. Your goal should be to make it feel right for right now. Later will take care of itself. It always does.
Returns & Exchanges
Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.